Clients are key to any business

ICON's client list includes:

ASDA Stores Limited (Wal-Mart)
Boots Group plc
Greggs plc
Homebase (Home Retail Group)
John Lewis plc
Next plc
Sainsbury’s Supermarkets Limited
Travis Perkins plc
Waitrose Limited

ICON System Client Comments

The following are all genuine comments received about the ICON System:

• Our aim (which we have achieved with the ICON System) was to make information easy to share and easy to access by those who need it. Zena Newman, John Lewis Partnership.

• The ICON System provides me with the information I need as a designer to specify the finishes and equipment needed to ensure that the brand is applied correctly to a new store. Anthony Milne, Wates Design.

• The key benefit of The ICON System is that users know the data is reliable… when something is changed in one place, it changes everywhere, without fail. Bernard Novell, Waitrose.

• The ICON System is very well structured and covers all areas of Building Design Standards in detail, in order to produce drawings and details, and fulfill schedules of information required for the contractor's master programme. Robert Edkins, Farrell & Clark LLP Architects.

• The Specification Builder allows Project Managers to create 80-90% of a specification for any new store, only requiring consultant input for the remaining site specific 10-20%. With each specification we are now saving about £700 in fees. Scott Higginbotham, Boots.

• Generally responses happen very quickly, because the system has been created with a good structure that easily allows for requests and modifications.
  Bernard Novell, Waitrose.

• The ICON System keeps me updated by email with any changes updated on the site. The search option is very good; it gives me online access to the latest specifications, which is beneficial for my type of work. Cornelius Clancy, Bamber and Reddan Architects Ltd.

• The ICON System has the ability to manage information on all our branches, including projects in the pipeline, projects on site, projects completed as well as link to the specifications used during these projects. Bernard Novell, Waitrose.

• This is saving us £50,000 a year in filing cabinets!

• Using the ICON System to hold the Health and Safety file is saving us £5,000 per site. Phil Digby, Travis Perkins.

•  The Health and Safety Wizard works beautifully...
  As quoted by one of ICON's Clients.

• Despite the system being complex it is easy to use and navigate. It is quite intuitive in its use of images and text and provides a basic logic for everyone to find what they need. Bernard Novell, Waitrose.

• We have an application that allows us to share real time information with large project teams (both internal and external). Loading information is simple and intuitive. Nicole Bourke, Boots UK Ltd.

• The website enables me to gain quick and easy access to equipment listings, supplier contact details and branch specifications. Within my role, this information is invaluable when trying to source parts for existing items on site. Laura Bayley, Maintenance Management.

• This is the first IT project I've worked on in 20 years that has been delivered on time and to budget! Paul Skipper, Boots UK Ltd.

Team ICON Client Feedback

The following are all genuine comments and feedback received about ICON from its clients:

• ICON is accommodating to ideas and suggestions and has an excellent base product.

• Small enough to listen, Large enough to act.

• We have an excellent working relationship.

• It is open and honest and they are very familiar with our processes and how we work as a business.

• People are our most important asset and it is indeed true of ICON.

• The team are happy and eager to help with queries, take on new developments and aim delivery at the end user.

• They actually know what they are talking about.

• Every member of the team is passionate about what they do and take huge pride in everything.

• Friendly staff with a ‘can do’ attitude.

• I always get a good response to all requests made even at short notice.

• Great customer care.

• Streamlining use and communication of data.

• They provide an excellent customer service.

• ICON is open minded to new ideas, willing to adapt existing tools to meet specific client requirements and has a collaborative development process and style.

• ICON takes feedback constructively and welcomes it as a way of improving the product. Other web development companies I have dealt with respond to feedback defensively by saying 'that’s just the way it was designed'; this is what makes ICON stand out from other companies.

• From the start, I have been extremely impressed by the way those at ICON work. They are all so enthusiastic with a great ‘can-do’ attitude.