Key Performance Indicators
Recording and Reporting

Key Performance Indicators (KPIs) are used by organisations to help define and measure progress towards goals. They are widely used in the Construction Industry to help benchmark performance on issues critical to the success of projects. Project Managers can use KPIs for monitoring and to help ensure continuous improvement.

Construction Industry KPIs can be used to:

• Monitor costs

• Track punctuality

• Increase client satisfaction

• Identify strengths & weaknesses

• Compare cross-project measurements

The ICON Solution

Using ICON’s Properties & Projects solution, KPIs can be created to record performance assessments for a whole range of activities.

The KPIs can be set up with either a simple or an in-depth level of recording; whatever is appropriate to the project. Once a KPI structure has been created, it can be used on as many projects as required.

KPI Scoring

An example of the use of a simple method of measuring would be when recording the ‘Reportable Accident Frequency Rate’ (RAFR). This would be used to measure a contractor’s competence in the management of Health & Safety on site. If there were no RAFRs on a project, this could be ‘Acceptable’; one or more could be ‘Unacceptable’. A simple 'yes' or 'no' result.

There may be instances where a much more specific KPI measure, perhaps scoring between 1 and 10, is required. An example here would be recording the ‘All Accident Frequency Rate’ (AAFR or AFR). Here, if an accident was recorded within one week of completion the score might be 10, within 2 weeks it might be 5 and so on. The scoring levels being set as complex as needed.

Reporting

Analysis and reporting can be carried at any point. Data can be analysed via a series of pre-determined reports and graphs. The can shared online with other users and downloaded if required.

For more complex investigations, the results can be exported to another program, such as Excel, where additional filtering, sorting and graphical analysis can take place.

Conclusion

Using the built in functionality of ICON's Properties & Projects solution, it is possible to quickly and accurately score and report upon a whole range of performance issues.

Links

• The Health & Safety Executive: www.hse.gov.uk

• Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995: www.hse.gov.uk/riddor/

• Constructing Excellence: www.constructingexcellence.org.uk