Key Performance Indicators
Recording and Reporting
Key Performance Indicators (KPIs) are used by organisations to help define and measure progress towards goals. They are widely used in the Construction Industry to help
benchmark performance on issues critical to the success of
projects. Project Managers can use KPIs for monitoring and to help ensure
Construction Industry KPIs can be used to:
Increase client satisfaction
Identify strengths & weaknesses
Compare cross-project measurements
The ICON Solution
Using ICON’s Properties & Projects solution, KPIs can be created to record performance assessments for a whole range of activities.
The KPIs can be set up with either a simple or an in-depth level of recording; whatever is appropriate to the project. Once a KPI
structure has been created, it can be used on as many projects as
An example of the use of a simple method of measuring would be
when recording the ‘Reportable Accident Frequency Rate’ (RAFR). This
would be used to measure a contractor’s competence in the management
of Health & Safety on site. If there were no RAFRs on a project,
this could be ‘Acceptable’; one or more could be ‘Unacceptable’.
A simple 'yes' or 'no' result.
There may be instances where a much more specific KPI measure,
perhaps scoring between 1 and 10, is required. An
example here would be recording the ‘All Accident Frequency Rate’
(AAFR or AFR). Here, if an accident was recorded within one week of
completion the score might be 10, within 2 weeks it might be 5 and
so on. The scoring levels being set as complex as needed.
Analysis and reporting can be carried at any
point. Data can be analysed via a series of pre-determined reports
and graphs. The can shared online with other users and downloaded if
For more complex investigations, the results can
be exported to another program, such as Excel, where additional
filtering, sorting and graphical analysis can take place.
Using the built in functionality of ICON's
Properties & Projects solution, it is possible to quickly and accurately
score and report upon a whole range of performance issues.